Complaint Resolution at Parramatta Toyota

Customer Complaint Resolution

At Parramatta Toyota, we are committed to treating every customer with respect and upholding honesty, transparency, and integrity in all we do. Our goal is to consistently exceed your expectations.

If your experience or product from Parramatta Toyota does not meet your satisfaction, we are here to address your concerns and work towards the right resolution for you.

To share feedback or lodge a complaint, please reach out to our Customer Assistance Team via the contact methods below:

By Phone

Call our Customer Assistance Team on (02) 9204 6444

In Writing

In Writing

Send us an email at customerassistance@parramattatoyota.com.au

Online

Complete our online feedback form here

Response Time, Investigation and Review

Upon receipt of your complaint, we will:

Acknowledge receipt of your complaint within 24 hours or the next available business day.

Advise you of an indicative timeframe in which you can expect a response.

Make contact with you to gather additional information relevant to your complaint if required.

Engage relevant departments or escalate your complaint to Senior Management for complex complaints that require further attention.

Investigate all circumstances of your complaint during the timeframe indicated.

Outcomes

After acknowledging, investigating, and reviewing your complaint or concern, we strive to resolve it promptly and will inform you of the outcome, along with any necessary guidance or next steps