Customer Complaint Resolution
At Parramatta Toyota, we aim to ensure all Customers are treated with respect and that we act with honesty, transparency and integrity to ensure we exceed the expectations of our Customers.
If you are not completely happy with an experience or product from Parramatta Toyota, we are here to assist you with any concerns to get the right outcome for you.
If you would like to make a complaint or pass on feedback, please contact our Customer Assistance Team via contact methods below:
By Phone
Call our Customer Assistance Team on (02)92046444
Online
Complete our online feedback form here
Response Time, Investigation and Review
Upon receipt of your complaint, we will:
Acknowledge receipt of your complaint within 24 hours or the next available business day.
Advise you of an indicative timeframe in which you can expect a response.
Make contact with you to gather additional information relevant to your complaint if required.
Engage relevant departments or escalate your complaint to Senior Management for complex complaints that require further attention.
Investigate all circumstances of your complaint during the timeframe indicated.
Outcomes
Following acknowledgement, investigation and review, we aim to resolve your complaint or concern in a timely manner and will advise you of the outcome of your complaint including guidance and next steps if required.
